Privacy Policy

 

Article 1: Introduction

 

In line with “MotorLube” Platform’s (referred to as “the Platform”) commitment to providing high-quality services and recognizing the importance of data confidentiality, the Platform is committed to safeguarding user data. The Platform will only disclose such information in accordance with the regulations outlined in Article 4 (Usage and Disclosure). The privacy and confidentiality provisions below are part of the Platform’s terms of use.

 

Article 2: User Data

 

The term “User Data” refers to the following:

1. Personal Data: Information used during registration.

2. Contact and Usage Data: Including device information (language, system type, browser type).

3. Submitted Information: Such as inquiries, reports, and survey responses entered through the Platform.

 

Article 3: Data Collection and Storage

 

1. Data Collection: By using the Platform, the visitor consents to the collection of their data.

2. Data Storage: User data is stored on servers located within Saudi Arabia, protected against unauthorized access in compliance with standard protocols.

3. Data Deletion: Users may request data deletion via support channels. Upon deletion, financial operations linked to the account will be converted to “unregistered donations.”

 

Article 4: Usage and Disclosure

 

1. Internal Usage: Users allow authorized Platform staff access to their data as necessary.

2. Statistical Use: Non-identifiable user data may be used for aggregate statistics.

3. Disclosure to Third Parties: Users consent to the disclosure of their data to authorized government and non-government entities for specific services.

4. Legal Obligations: The Platform reserves the right to disclose data to authorities if required by law.

 

Article 5: External Links

 

The Platform may provide links to third-party websites. The Platform is not responsible for how these websites collect or use personal information. Users are encouraged to review the privacy policies of these websites.

 

Article 6: User Responsibility for Privacy Protection

 

To protect user data, the Platform recommends:

1. Contacting technical support immediately if account access is compromised.

2. Avoiding sharing sensitive information unless with verified parties.

3. Not sharing login credentials (username and password) with others.

4. Using secure devices to access the Platform and keeping antivirus software updated.

 

Article 7: General Provisions

 

1. The Saudi Data and Artificial Intelligence Authority supervises the Platform.

2. The Platform reserves the right to update the Privacy Policy and will notify users via email of any changes.

3. The Platform may terminate accounts if users do not accept policy updates.

4. The Arabic language is the authoritative version of this policy.

5. This policy is governed by Saudi Arabian laws, and any disputes will be handled by competent authorities in Saudi Arabia.

 

Article 8: Location Data

 

Our application collects and uses your location data to provide a more personalized experience. This includes accessing your device’s location to show you available service vehicles close to your location. This information is collected only when the app is actively running and with your explicit permission. We do not share this data with third parties except as necessary to provide the requested services or as required by law.

 

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